The following sets forth the required return procedures. All returns must be made within 14 days after the product shipment date. All returned products must be unused and returned in accordance with the instructions received from contacting Customer Service at hello@sagesupplements.uk. All products not returned in accordance with the return procedure shall be subject to no refund or credit being issued. This returns policy applies to products bought directly from our website. If you have purchased products from a retailer or other online retailer, please contact them for their own returns and refund procedures.
To be eligible for a return, your item must be unused and in the same condition that you received it, with the lid seal intact. To be eligible for a return, the item must be complete, the container or wrapping undamaged, and with any seals complete, intact, and still fully bonded to the container.
You can return an unused item within 14 days of the date you receive it. If you wish to return an item to us, you must email us at hello@sagesupplements.uk, and we will issue you with a returns label.
If the product arrives damaged or not substantially as described on the product information page, “The Sage on the Mountain” will accept returns for a full refund only in accordance with the Refund Policy below. Provided that we confirm that your Product was a damaged product and was returned in accordance with the Return Procedures below, we will issue a refund to your chosen method of payment or arrange for a replacement to be sent to you. Refunds will include the applicable delivery fee.
All delivery errors must be reported within 1 day of the date of delivery. All orders go through a rigorous checking system before being packed and leaving our warehouse. If you are a UK customer and you have not received your order within 10 days of the dispatch date, you must notify us within these 10 days. If you notify us after these 10 days, we will not be responsible for its location, and we may not be able to claim for the parcel if it is lost or stolen.
If you have received your parcel in a poor or damaged condition or have items missing, please try to keep all outer packaging so that we can collect this and send it to our couriers for investigation. Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible, sign with the word ‘damaged + your name’ in the signature box. You may be asked to send us photos of the damaged packaging and/or product, as photographic evidence helps us ensure the issue is dealt with quickly and efficiently and can sometimes suffice instead of collecting the product/packaging itself.
For questions on our returns, please get in touch at hello@sagesupplements.uk.
Once we receive your item(s), we will check it and let you know that we have received it. Assuming the item(s) are in a condition reflective of the reason for a refund, we will then process your refund. Refunds are made to your original payment method according to your payment issuer’s policy. Depending on the payment provider, there may be a couple of days’ delay in being credited. Refunds will be for the amount paid by you, including postage.
If you have not received your goods within the time period notified on your Order Dispatch Confirmation, please contact us at hello@sagesupplements.uk.
